safeugarding, privacy, terms & conditions

We are committed to safeguarding the wellbeing of all individuals who use our service, particularly adults who may be vulnerable due to disability, health conditions, or other circumstances. We aim to provide a safe, respectful, and supportive environment at all times.

If we believe that a person may be at risk of harm, we will follow appropriate safeguarding procedures in line with relevant local authority guidance. Where necessary, concerns may be escalated to the appropriate safeguarding services to ensure safety and wellbeing.

Community Support Yorkshire is committed to protecting your privacy. Many people who come to us need help with sensitive forms, and we take great care to handle your information safely, respectfully, and in line with UK GDPR and the Data Protection Act 2018.

We only collect information needed to support you. This may include:

• Personal details
• Name
• Address
• Date of birth
• Contact details
• Special category (sensitive) data
• Health conditions
• Disabilities
• Medical evidence
• Mobility information
• Mental health information
• Care needs
• Financial circumstances
• Employment status
• Household information

We use your information to:

• Provide support with PIP, disability, housing, Blue Badge, UC, ESA50 and other forms 
• Understand your needs and offer the right support 
• Contact you about your enquiry 
• Keep internal records of the support we provide 
• Improve our services 

We never sell your data or use it for marketing without your consent.

Under UK GDPR, we rely on:

Legitimate Interests 

To provide the support services you have requested.

Consent

For special category data (such as health, disability, or medical information), we always ask for your clear consent before collecting or using it. You can withdraw consent at any time.

We keep your information secure by using:

• Password-protected systems 
• Restricted access for authorised staff/volunteers 
• Encrypted digital files where appropriate 
• Locked storage for any paper documents 

We only keep information that is necessary for your support.

We retain information for:

• Support records: up to 12 months after your case is closed 
• Emails and enquiries: up to 12 months 
• Documents you ask us to store: only until your support session is complete 

You may request earlier deletion at any time.

We do not share your information unless:

• You ask us to submit a form on your behalf 
• You give us clear consent 
• We are legally required to do so 

If you request, we may share information with:

• Department for Work and Pensions (DWP) 
• Local councils 
• NHS or GP services 
• Housing associations 
• Support agencies you choose 

We never share your information for marketing or commercial purposes.

You have the right to:

• Access your data 
• Correct inaccurate information 
• Request deletion 
• Withdraw consent 
• Restrict or object to processing 
• Request a copy of your data 

To exercise these rights, contact us using the details below.

By using our service, you agree to the following terms. We provide practical application support only and do not offer legal, financial, immigration, or benefit advice. We do not make decisions about eligibility or outcomes for any applications, and we do not provide representation in appeals, tribunals, or disputes.

All information used in applications is provided by the client. We are not responsible for the outcome of any application submitted. While we take care to ensure forms are completed accurately based on the information provided, final responsibility for submissions rests with the client.

We reserve the right to refuse or stop providing services if we believe the service is being misused or if there are concerns about safety or appropriateness.