Privacy Policy — Community Support Yorkshire Last updated: 14 June 2026 Organisation: Community Support Yorkshire (“we”, “us”, “our”)
Community Support Yorkshire is committed to protecting your privacy.
Many people who come to us need help with sensitive forms, and we take great care to handle your information safely, respectfully, and in line with UK GDPR and the Data Protection Act 2018.
Information We Collect
We only collect information needed to support you. This may include:
Personal details
· Name
· Address
· Date of birth
· Contact details
Special category (sensitive) data
· Health conditions
· Disabilities
· Medical evidence
· Mobility information
· Mental health information
· Care needs
· Financial circumstances
· Employment status
· Household information
Form-specific information
Depending on what you ask us to help with, we may collect information required for:
· PIP applications and reviews
· Disability-related forms
· Housing applications
· Blue Badge applications
· Universal Credit (UC)
· ESA50 / Work Capability Assessment
· Any other form you request support with
Website or contact form data
· Messages you send us
· Information you enter into online forms
How We Use Your Information
We use your information to:
· Provide support with PIP, disability, housing, Blue Badge, UC, ESA50 and other forms
· Understand your needs and offer the right guidance
· Contact you about your enquiry
· Keep internal records of the support we provide
· Improve our services
We never sell your data or use it for marketing without your consent.
Lawful Basis for Processing
Under UK GDPR, we rely on:
Legitimate Interests
To provide the support services you have requested.
Consent
For any special category data (health, disability, medical information), we always ask for your clear consent before collecting or using it. You can withdraw consent at any time.
How We Store and Protect Your Data
We keep your information secure by using:
· Password-protected systems
· Restricted access for authorised staff/volunteers
· Encrypted digital files where appropriate
· Locked storage for any paper documents
We only keep information that is necessary for your support.
How Long We Keep Your Information
We keep your information for:
· Support records: up to 12 months after your case is closed
· Emails and enquiries: up to 12 months
· Documents you ask us to store: only until your support session is complete
You may request earlier deletion at any time.
Who We Share Your Data With
We do not share your information unless:
· You ask us to submit a form on your behalf
· You give us clear consent
· We are legally required to
Examples of organisations we may share data with only if you request it:
· Department for Work and Pensions (DWP)
· Local councils
· NHS or GP services
· Housing associations
· Support agencies you choose
We never share your information for marketing or commercial purposes.
Your Rights Under UK GDPR
You have the right to:
· Access your data
· Correct inaccurate information
· Request deletion
· Withdraw consent
· Restrict or object to processing
· Request a copy of your data
To use any of these rights, contact us using the details below.
Contact Us
Community Support Yorkshire Email: info@communitysupportyorkshire.org
Phone: 001142 555555
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last updated” date.